Retail Management System

The most striking requirement for a Retail Management System (RMS) is the ability to integrate the real business processes of a company almost completely. Product planning and procurement, competitive strategies, store solutions, logistics, distribution, market observation and sales are among the most important business processes in retail business. The well-known RMS systems, like e.g. SAP IS-Retail, offer comprehensive functions for modeling and mapping real business processes in an ERP system. In order to set up an efficient RMS in a company, it requires the existence of already optimized business processes. Only when a company’s business processes have been optimized and streamlined can their processes be supported by an efficient RMS IT technology.

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Several systems from different manufacturers are often involved in the technical system landscape of a retailer. A cross-system integration of business processes is the successful concept for a transparent, communicative and expandable process approach of a successful company. Using the modeling and specification language “Business Process Model and Notation” (BPMN), we have in the past provided our customers with a transparent view of their business processes.

The graphic inserted below illustrates a simple representation of replenishment
(Replenishment) process across system boundaries:

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As mentioned above, a retail process consists of several subprocesses. This fact is also given special attention in the conception of the business processes, as well as in their implementation in an RMS. Processes are integrated into equivalent sub-processes, which in turn are realized through adequate activities. In practice, a process catalog is often created for the conception of retail processes.

Below we would like to present a simplified process catalogue from practice:

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Only when the retail processes have been effectively implemented can the company’s performance be measured, monitored and, if necessary, post-optimized. For successful and future-oriented corporate management, management relies on intuitive, decision-relevant and visualizable information in the form of reports. Delivering reports is not easy and almost impossible without retail knowledge. We combine unique industry expertise with in-depth BI know-how to get the most out of your retail business.

Below is an illustration of the optimal approach to retail-compatible BI reporting:

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The process catalog serves as a guide for implementing retail processes in an RMS. In the following, we would like to give you a rough overview of the technical modeling of business processes in an RMS:

  • Retail article master data
  • Site master data
  • Procurement data
  • Assortment management
  • Retail Pricing & Promotions
  • Demand quantity determination, procurement and distribution
  • Point of Sales

For more information, please download the following white paper. Please click here.