Telecommunications

For years, the telecommunications industry has been facing the increasing challenges of increasing digitalization. The communication and data rates to be transmitted are growing exponentially and require investments in new networks and flexible infrastructures. Due to the enormous speed increase 5G will be of great importance in the future, but also due to the efficiency increase a high benefit is to be expected. The 5G network should enable computer-controlled vehicles to inform each other of their intentions at an early stage. Companies that react promptly with innovative products and services can also open up new sources of income.

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With the support of SAP for Telecommunications, telecommunications companies can transfer their business processes into a uniform, industry-specific system landscape in order to be able to react quickly to new market and customer requirements on the one hand and to counter increasing competitive pressure on the other. With this tailored software solution, you can take a customer-centric approach to retaining existing customers and acquiring new customers in a highly competitive market.

BI Reporting Services:

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Business processes encompass and influence all areas of a company. They serve as an indicator of a company’s performance in measuring sales revenues, as well as services provided in upstream production stages, personnel costs and IT systems. The optimization of business performance starts with a well thought-out analysis and modeling of business processes and ends with their sustainable, efficient implementation and maintenance. To implement business processes, in-depth IT know-how is required. The technical knowledge is the basis for a successful completion of the performance optimization.

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Our range of services for the telecommunications industry includes:

  • End-to-End Solution portfolio
  • Dynamic data generation based on customer contact
  • Data communication between ERP systems and call center applications
  • Communication-based process automation
  • Customer Satisfaction Cockpit
  • Analysis and optimization of complaint processes
  • Sales and cross-selling
  • Consolidated account balance display for processing customer inquiries
  • Powerful connection of CRM & SRM systems

For more information, please download the following white paper. Please click here.